Privacy Policy

Privacy Policy

Last updated: May 29, 2026

This Privacy Policy applies to Emberly Chimney Cleaners Sherman Oaks and its website at emberlychimneyshermanoaks.com. By using the site or submitting a service request, a visitor accepts the practices described here. Emberly Chimney Cleaners Sherman Oaks operates as a home-services marketing and referral company: it advertises home-service categories, takes requests from site visitors, and routes those requests to independent businesses that respond, quote, and perform the work. Emberly Chimney Cleaners Sherman Oaks does not itself perform any home-service work. This policy explains what information is collected, how it is used, who may receive it, and what rights visitors hold under applicable law.

1. How Long Information Is Kept

Emberly Chimney Cleaners Sherman Oaks retains personal information only for as long as is reasonably necessary to coordinate the service request and fulfill any related legal or business obligations - such as responding to disputes, complying with record-keeping requirements, or handling billing matters. Once information is no longer needed for those purposes, it is deleted or de-identified in the ordinary course of operations.

2. Cookies and Tracking Technologies

emberlychimneyshermanoaks.com uses cookies and similar technologies to remember visitor preferences and to understand how people navigate and use the site. These tools help Emberly Chimney Cleaners Sherman Oaks improve site performance and tailor content to visitor interests.

Visitors may control or disable cookies through their browser settings. Most browsers allow cookies to be blocked entirely or on a site-by-site basis; consult the browser’s help documentation for instructions. Disabling certain cookies may limit some site functionality.

Some analytics and advertising cookies used on this site may qualify as the ‘sharing’ of personal information for purposes of targeted advertising under certain state privacy laws. Visitors who wish to limit that activity may do so by submitting a request through the contact page.

3. Affiliated Brands and Shared Service Providers

Emberly Chimney Cleaners Sherman Oaks is one of several home-service websites and brands that operate under common ownership or management. That broader group relies on shared infrastructure and vendors - including call-answering services, scheduling and customer-relationship platforms, hosting providers, and marketing technology - to run efficiently.

Personal information collected through emberlychimneyshermanoaks.com may be shared among those affiliated brands and with those shared vendors when doing so is necessary to direct a request to the correct trade category or geographic area, to provide customer support, to process billing, to detect or prevent fraud, or to maintain quality across the network. Any affiliated brand or vendor that receives personal information handles it under this policy or under a materially equivalent policy that provides comparable protections.

4. Information Emberly Chimney Cleaners Sherman Oaks Collects

When a visitor fills out a quote form, starts a chat session, calls the site’s phone number, or otherwise contacts Emberly Chimney Cleaners Sherman Oaks, the following types of information may be collected:

• The visitor’s name and the service address where work is needed
• A phone number and email address so the responding business can follow up
• A description of the project or the service being requested
• Any additional details the visitor chooses to include in a free-text field

In addition, basic technical information is recorded automatically - such as which pages were visited, the type of browser and device in use, approximate location derived from IP address, and the source that referred the visitor to the site. This technical data is used for site analytics and to improve user experience.

5. Links to External Sites

emberlychimneyshermanoaks.com may contain links to third-party websites, including manufacturer product pages and the websites of partner businesses. Those sites are not operated by Emberly Chimney Cleaners Sherman Oaks and are not covered by this Privacy Policy. Emberly Chimney Cleaners Sherman Oaks has no control over the content or privacy practices of external sites and encourages visitors to review the privacy policies of any site they visit.

6. State Privacy Rights

Residents of California, Virginia, Colorado, Connecticut, and Utah - as well as residents of other states that have enacted comparable consumer privacy legislation - have the rights described in this section with respect to personal information that Emberly Chimney Cleaners Sherman Oaks holds about them.

Rights available:

• Access: The right to know which categories of personal information have been collected, the specific pieces of information on file, and the categories of parties to whom it has been disclosed.
• Correction: The right to ask that inaccurate personal information be corrected.
• Deletion: The right to request that personal information be deleted, subject to certain exceptions.
• Portability: The right to receive a copy of personal information in a portable, usable format.
• Opt-out of sale or sharing: The right to opt out of the sale or sharing of personal information and of targeted advertising or profiling based on it.

Important notice regarding service requests: When a visitor submits a service request through this site, the contact details and project information in that request are forwarded to the independent businesses that will respond to it. Under some state privacy laws, that transfer may constitute a ‘sale’ or a ‘share’ of personal information. Visitors who do not want their information passed on to those businesses should not submit a request. A visitor who has already submitted a request and wishes to opt out or withdraw consent may do so by contacting Emberly Chimney Cleaners Sherman Oaks through the contact page. That is the opt-out mechanism - there is no on-site toggle or cookie banner for this purpose.

How to exercise these rights: Submit a request through the contact page. An authorized agent may submit a request on a consumer’s behalf provided written proof of that authorization is included. Emberly Chimney Cleaners Sherman Oaks may verify the identity of the requestor before acting on a request. Responses will be provided within the timeframe required by the law applicable to the requestor’s state of residence.

Appeals: If Emberly Chimney Cleaners Sherman Oaks declines to act on a request, the consumer will be informed of the reason. The consumer may appeal that decision by replying to the response or submitting a new message through the contact page. Emberly Chimney Cleaners Sherman Oaks will communicate the outcome of any appeal as required by applicable law.

Non-discrimination: No visitor or consumer will be denied access to this site’s services, charged a different price, or receive a different quality of service solely because they exercised any of the rights described in this section.

7. How Submitted Information Is Used and Shared

The primary purpose for which Emberly Chimney Cleaners Sherman Oaks collects a visitor’s contact and project details is to connect that visitor with local home-service businesses capable of handling the requested work. When a visitor submits a form or otherwise sends in a request, that information - name, phone number, email, service address, and project description - is transmitted to licensed and registered businesses operating in the visitor’s service area who are positioned to respond, provide estimates, and carry out the work. Those businesses are independent operators; they set their own prices, employ their own workers, and make their own decisions about how to follow up with prospective customers, including contacting the visitor directly by phone, email, or text.

By submitting a form, initiating a chat, or otherwise providing information through emberlychimneyshermanoaks.com, a visitor expressly authorizes that transfer of their information and also authorizes contact - by Emberly Chimney Cleaners Sherman Oaks and by the business that accepts the request - through phone calls, email, and text messages, which may include calls or messages placed using an automatic telephone dialing system or prerecorded-voice technology, regarding the submitted request. Agreeing to receive such calls or texts is not required as a condition of purchasing any service.

8. Text Message (SMS) Disclosure

By submitting a request or providing a phone number through this site, a visitor consents to receive text messages from both Emberly Chimney Cleaners Sherman Oaks and the independent business or professional that receives and handles the visitor’s request.

That consent covers text messages and phone calls made using an automatic telephone dialing system (autodialer) as well as messages that use a prerecorded or artificial voice. Consent to receive these calls or texts is not a condition of purchasing any goods or services.

Message frequency will vary depending on the nature of the request and the activity surrounding it - there is no fixed number of messages per month. Standard message and data rates may apply based on the visitor’s wireless carrier plan.

To stop text messages at any time, reply STOP to any message received. Reply HELP to any message for assistance. Note that opting out of text messages does not automatically close an open service request or stop all other forms of contact; a visitor who wants all follow-up to stop should make that clear when contacting Emberly Chimney Cleaners Sherman Oaks.

Questions about text messaging or requests to opt out may also be submitted through the contact page.

9. Visitor Choices

Visitors have several options for managing how their information is handled:

• Opt out of text messages: Reply STOP to any text message sent in connection with a request.
• Ask what information is on file: Submit a request through the contact page and Emberly Chimney Cleaners Sherman Oaks will describe the personal information it holds for that individual, to the extent it can be located and identified.
• Request deletion: Visitors may ask that their personal information be deleted by submitting a deletion request through the contact page. Requests are processed subject to any legal or operational obligations that require certain records to be retained.

10. Contact and Privacy Requests

Questions about this Privacy Policy, or requests to exercise any of the rights described above, should be directed to Emberly Chimney Cleaners Sherman Oaks through the contact page. Emberly Chimney Cleaners Sherman Oaks will respond within the time period required by applicable law. This policy was last updated May 29, 2026 and covers practices as of 2026.